Warranty Support and Other Restrictions
-SPC Support is not responsible for the warranty status of your computer. Any violation of the warranty terms by our technicians while performing work requested by you is your responsibility.
-Please be aware of the terms of your warranty before you request support.
-You will be asked to show your University ID and sign a release form for any service that requires leaving the computer with I.T.
-Information technology cannot stock replacement parts for SPC support, and can only order replacement parts from a specific set of trusted vendors.
-In rare cases where a new replacement part is unavailable, information technology will not purchase used parts or parts that are not officially compatible with your computer.
-However, if you purchase a part and would like it to be installed, technicians will perform this fee-based service according to the hourly rate listed above.