SPC Services and Prices
SPC Support will not perform any work that may invalidate a current warranty on your computer. Please be aware of the terms of your warranty before you request support. You will likely be asked the status of the warranty on your computer before any support is provided. In addition, SPC Support cannot perform hardware replacements on component that is not field replaceable. This includes, but is not limited to, motherboards, notebook LCD's, and notebook power supplies. You will be asked to show your current University student ID and sign a release form for any service that requires leaving the computer with Computer Services.
Current Price List
This is the current listing of services provide by SPC Support and the associated costs. Please note that these prices are subject to change without notice. See the Service Details section for a brief explanation of each service offered.
Hardware/Software Installation or Upgrade
$20/hr (15-minute minimum)
Service Details
Security Setup - basic process used when initially connecting an SPC to Cedarnet. This process uses the SPC Security Setup CD that can be obtained for free from Computer Services during regular office hours. Included in this service are installation of spyware and virus prevention software, configuration of the SPC for Windows Updates auto-update, and registration on Cedarnet. Full Security Cleanup - this process includes everything in the Security Setup as well as scanning for and removal of viruses and spyware. Diagnostics - software and hardware diagnosis using the latest professional tools licensed to Computer Services. This process will include some minor software repair. Hardware will be diagnosed but not repaired. Computer Services cannot stock replacement parts for SPC Support, nor can SPC replacement parts be purchased through the department. If you purchase a part and would like it installed, it can be done under the hourly rate listed below. Hard Drive Optimization - removal of temporary files and directories, running error-checking and defragmentation. This process can take several hours, so this service will require the system to be left with SPC Support. Full System Reload - this process will return your SPC as closely as possible to the original condition when received from the manufacturer. You must have your system restore CD available or have a system restore partition on your hard drive. Hardware/Software Installation or Upgrade - this service will include installation of legally-licensed software provided by the SPC's owner. Additionally, we can install or upgrade certain hardware components purchased by the SPC's owner. All installation and upgrade service will be billed in 15-minute increments at a rate of $20 per hour. Payment Options
We can only accept the following payment options at this time.
Cash Check (make payable to Cedarville University) Charge to Student Account
