CedarPrint: Wireless Printing FAQ

What is CedarPrint wireless printing?

Cedarville University’s wireless printing service, called CedarPrint, allows students, faculty, and staff to print from a laptop or other mobile device (e.g., smartphone, tablet, etc.) to a University printer via on-campus print stations.

To view this information in PDF form, please see the CedarPrint Wireless Printing Quick Start Guide.

To print from off-campus or a mobile device, consider using WebPrint. WebPrint is a new online tool that enables students to print directly to a CedarPrint station from off-campus or from a smartphone, tablet, etc. 

How do I set up CedarPrint as a printer on a laptop?

You can automatically install both the Papercut client and the printer on your laptop following a one-time process.

Automatically Install the PaperCut NG Print Client and Printer

Windows

  1. Open your wireless connections > Connect to cu-secure.
  2. Open your preferred browser > Navigate to cedarville.edu/techresources.
  3. Log in with your CedarNet username and password.
  4. Click “Windows: CedarPrint Client and Printer Install” to download the file.
  5. Navigate to the folder you just downloaded > Click to open and run the file.

    Note:

    The file may take several minutes to download. If you are running Windows 8, once you open the file, a security risk dialog box opens. Simply click "More info," then [Run anyway].

  6. Follow the on-screen instructions to install the client. Again, the process may take several minutes as the installation includes both the PaperCut client and the printer.

Mac

  1. Open your wireless network connections > Connect to cu-secure.
  2. Open your preferred browser > Navigate to cedarville.edu/techresources.
  3. Log in with your CedarNet username and password.
  4. Click "Mac: CedarPrint Client and Printer Install" to download the file.
  5. Double-click on the "Install_CedarPrint-Mac.zip" folder to unzip the file. The decompressed file will have the same name as the original file.
  6. Locate the unzipped file called "Install_CedarPrint-Mac.zip." (The file will probably be in your "Downloads" folder.) > Double-click the icon.
  7. In the pop-up window, click [Open].
  8. Click the "Install CedarPrint" icon that appears in the dock.
  9. Click [Yes] > Click [Yes].
  10. Click the "Install CedarPrint" icon in the dock > Click [OK].
  11. When prompted, type in your username and password.
  12. Click and hold the original PCClient dock icon > Choose “Options" > “Open at Login."

How do I print wirelessly from my laptop?

  1. Install the Papercut client on your laptop. (See instructions in the previous section.)
  2. Open the document you would like to print.
  3. Click “Print” in the program you are using.
  4. Choose CedarPrint from the dropdown menu.
  5. When prompted, enter your CedarNet username and password.
  6. The print job notification will open in a pop-up window. Click "Print." The document will be sent to the CedarPrint queue.
  7. Go to any CedarPrint station on campus. (See "Printable Instructions" pdf below for a map of CedarPrint locations.)
  8. Log in to the CedarPrint station by swiping your ID card.
  9. Find your print job in your queue.
  10. Click "Print."

How do I check my CedarPrint queue?

You can check your CedarPrint queue from any computer with Internet access:

  1. Open the Papercut NG Client on your personal computer.
  2. Click "Details".
  3. Type your username and password > Click "Login".
  4. Click "Jobs Pending Release".

Note:

To open the Papercut NG Client on Windows 7, click the small "up arrow" on the lower task bar to show hidden icons. When you hover the cursor over the "Papercut NG" icon, your username and print quota balance will display.

On a Mac, the "Papercut NG" icon should be in your task bar (dock) as well.

Can I use CedarPrint from a University computer?

Yes. You can print from a University computer to the CedarPrint queue. CedarPrint should already be installed in computer labs and classrooms. Please submit an online IT request if CedarPrint does not display as a printer on a University computer.

Where are the CedarPrint stations located?

There are currently thirteen CedarPrint stations around campus:
  • Apple Technology Resource Center - commuter lounge
  • Callan Athletic Center - hallway (by the echeck stations)
  • Centennial Library - alcove (by the echeck stations)
  • Center for Biblical and Theological Studies -  computer lab (rm 111) (*color*)
  • Center for Biblical and Theological Studies - atrium (by the echeck stations)
  • Dixon Ministry Center - lobby (across from the Journalism lab)
  • Dixon Ministry Center - lobby (near Christian Ministries)
  • Engineering and Science building - second floor lobby
  • Health Sciences Center - second floor lobby
  • Health Sciences Center - third floor lobby
  • Steven's Student Center - upper level lobby (across from Admissions)
  • Steven's Student Center - lower level hallway (by the game room)
  • Tyler Digital Communication Center - first floor, rear entrance (by the echeck stations)

View map of CedarPrint locations.

Do the CedarPrint stations work with mobile devices (e.g. smartphones or tablets)?

Yes, through Cedarville's online tool called WebPrint.

Does printing from my laptop affect my print quota?

Yes. When you send a print job to CedarPrint, it is held in a print queue for 24 hours. If you do not release the print job from a CedarPrint release station, it is deleted from the queue, and your print quota is unaffected. However, as soon as the print job is released and printed at a CedarPrint release station, your print quota is reduced accordingly. If the printer is out of toner or the printout is somehow unusable, please submit an online IT request and indicate "Failed Print Job" to request a print quota adjustment.

CedarPrint Troubleshooting

If you experience difficulty with CedarPrint software, the following troubleshooting options may resolve your issue:

  • Make sure your laptop is connected to cu-secure. You cannot wirelessly print unless you are logged into the cu-secure wireless network. CedarPrint will not work with cu-unsecure or cu-manual. For information on how to set up cu-secure, please click the link for the Wireless Connection to CU-Secure help page.
     
  • Update Java before you install CedarPrint. Download the latest version of Java. This applies to Windows computers only.
     
  • Open Papercut before you try to print. You cannot print a document wirelessly unless Papercut is running. Make sure you have Papercut open (running in the task bar) before you tell the file to print. This is especially applicable for Mac computers.
     
  • Restart the University computer. If you are having trouble printing from a University computer, restart the computer to make sure the Papercut agent is installed properly.

If these troubleshooting suggestions do not resolve the issue you are having, please take your laptop to the TechStop (north side of the Tyler Digital Communication Center—external glass door facing the Milner Business Administration Building). TechStop is open from 11 am - 4:30 pm, Mondays through Fridays during the academic year and by appointment only during the summer term and over breaks.  

If the issue involves a University computer, please submit an online IT request.


Keywords: cedarprint, cedar print, wireless printing, print stations, off campus printing, laptop, printer, CedarPrint station

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