CedarPrint Wireless Printing FAQ
Cedarville University’s new wireless printing service, called CedarPrint, allows students, faculty, and staff to print from a laptop or residence hall computer to a university printer via on-campus print stations.
To view this information in PDF form, please see the CedarPrint Wireless Printing Quick Start Guide.
If you are printing from a Windows computer, installing CedarPrint is a two step process. First, you must install a client called Papercut, then you must install the printer to your laptop.
If you are printing from a Mac, then installing CedarPrint is only a one step process. You do not have to set up the printer on a Mac, it will be automatically installed when you complete step 1. You do not need to complete step 2 if you are using a Mac.
Step 1: Install the PaperCut NG Print Client
- Navigate to www.cedarville.edu/spcsoftware in an Internet browser.
- Click “CedarPrint – Client Install” under the "Windows" section.
- Save the folder to your computer.
- Navigate to the folder you just downloaded > Right-click on it.
- Select "Extract All" to extract the files.
- Open the folder "Cedarprint Client Install".
- Double-click “client-local-install.exe” to launch the installation wizard > If prompted, click "Run".
- Follow the on-screen instructions to install the client.
- When prompted, type your username and password > Click "OK".
- Navigate to www.cedarville.edu/spcsoftware in an Internet browser.
- Click “CedarPrint Client and Printer Install” under the “Mac” section.
- Save the .zip file to your computer.
- Navigate to the .zip file you just downloaded.
- Double click the .zip file to unzip the application.
- Double-click “SPCPrint Release Installation” to launch the installation wizard.
- If a pop up box opens asking if you want to open the file, click “Open”.
- Click “Yes” to install PCClient.
- When prompted, type in your username and password > Click “OK”.
- Click the "CedarPrint Installer" icon in the dock, and click “Yes” to install the CedarPrint Wireless Printer. The program will install the printer and quit automatically.
Step 2: Install the CedarPrint Wireless Printer
Once you have installed the Papercut client, you must configure the wireless printer on your personal laptop or residence hall computer. The file “CedarPrint-Printer-Install.exe” will automatically install the printer for you, or you can manually install the printer yourself. You do not need to complete both the automatic and manual installation.
Windows: Automatic Installation
- Navigate to www.cedarville.edu/spcsoftware in your browser.
- Click “CedarPrint – Printer Install” under the "Windows" section.
- Click "Save File".
- Navigate to the file you just downloaded > Double-click "CedarPrint-Printer-Install.exe" > If prompted, click "Run".
- A black box will appear. After this box displays for about 20-30 seconds, it will close.
- The CedarPrint wireless printer will be automatically installed.
- To confirm that the printer is installed, open your printers (Windows start button > Devices and Printers). “CedarPrint” will appear in the list.
Windows XP: Manual Installation
- Open the Printers and Faxes Window.
- Click “Add Printer” > “Next”.
- Select "A network printer, or a printer attached to another computer".
- Select "Connect to a printer on the Internet or on a home or office network".
- Enter “http://printshop3.cedarville.edu/ipp/CedarPrint” as the URL.
- Answer the default printer question.
- Click “Finish”.
Windows 7: Manual Installation
- Open the Devices and Printers window (Windows start button > “Devices and Printers”).
- Click “Add a printer”.
- Click “Add a network, wireless, or Bluetooth printer”.
- Click "The printer that I want isn't listed".
- Check “Select a shared printer by name”.
- Type “http://printshop3.cedarville.edu:631/ipp/CedarPrint” into the text field > Click “Next”.
- The “Add Printer Wizard” window will open. Under “Manufacturer” choose “HP.” Under “Printers” choose “HP LaserJet 4250 PCL6”.
- Click “OK.” The printer will be added.
- Click “Next” > Click “Finish”.
- Install the Papercut client on your laptop. (See instructions in Step one of the prior section.)
- Open the document you would like to print.
- Click “Print” in the program you are using.
- Choose CedarPrint from the dropdown menu > Type in your CedarNet username and password.
- The print job notification will open in a pop-up window. Click "Print." The document will be sent to the CedarPrint queue.
- Go to any CedarPrint station on campus. (See "Printable Instructions" pdf below for a map of CedarPrint locations.)
- Log in to the CedarPrint station by swiping your ID card or typing in your ID number.
- Find your print job in your queue.
- Click "Print."
You can check your CedarPrint queue from any computer with Internet access:
- Open the Papercut NG Client on your residence hall or personal computer.
- Click "Details".
- Type your username and password > Click "Login".
- Click "Jobs Pending Release".
To open the Papercut NG Client on Windows 7, click the small up arrow on the lower task bar to show hidden icons. When you hover the cursor over the correct icon, your username and print quota balance will display.
On a Mac, the Papercut NG icon should be in your task bar (dock) as well.
Yes. You can print from your residence hall computer to the CedarPrint queue. Before you print from a residence hall computer for the first time, you must restart the computer.
There are currently twelve CedarPrint stations around campus:
- Apple commuter lounge
- BTS 111 computer lab
- BTS atrium (by the echeck stations)
- Callan hallway (by the echeck stations)
- DMC lobby (across from the Journalism lab)
- ENS second floor lobby
- HSC second floor lobby
- HSC third floor lobby
- Library alcove (by the echeck stations)
- SSC upper level lobby (across from Admissions)
- SSC lower level hallway (by the game room)
- Tyler first floor (by the echeck stations)
In the future, information technology hopes to extend wireless printing to other mobile devices such as smart phones and tablets. At the present time, wireless printing is only compatible with residence hall computers, personal laptops, and some lab computers.
Yes. When you send a print job to CedarPrint, it is held in a print queue for 24 hours. If you do not release the print job from a CedarPrint release station, it is deleted from the queue, and your print quota is unaffected. As soon as the print job is released and printed at a CedarPrint release station, your print quota is reduced accordingly. If the printer is out of toner or the printout is somehow unusable, please submit an online computer service request and indicate "Failed Print Job" to request a refund.
If you experience difficulty with CedarPrint software, the following troubleshooting options could resolve your issue:
Make sure you are logged into cu-secure. You cannot wirelessly print unless you are logged into the cu-secure wireless network. CedarPrint will not work with cu-unsecure or cu-manual. For information on how to set up cu-secure, please click the link for your operating system: Windows 7, Windows Vista, Mac OSX.
Update Java before you install CedarPrint. Click here to download the latest version of Java. This applies to Windows computers only.
Open Papercut before you try to print. You cannot print a document wirelessly unless Papercut is running. Make sure you have Papercut open (running in the task bar) before you tell the file to print. This is especially applicable for Mac computers.
- Restart your residence hall computer. If you are having trouble printing from a residence hall computer, restart the computer to make sure the Papercut agent is installed properly.
If these troubleshooting suggestions do not resolve the issue you are having, please take your laptop to SPC assistance (North side of Tyler—external glass door facing Milner). SPC assistance is open 11 am - 4:30 pm, M-F until May 4, 2012. During May Term, SPC will be open 3-4:30 pm M-F.
If the issue involves a residence hall computer, please submit an online computer service request.
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