Clear Web Browser Cache and Cookies

Why should I clear my browser's cache and cookies?

The browser cache stores logos, photographs, ads, and items from web pages that you visit. The reason your browser stores these items is so that it can load them faster the next time you visit that web page. The problem is sometimes cache items can cause web pages to display incorrectly. The cache can also cause your Internet to run slower. If you are having trouble with the display of a web page or with Internet speed, try clearing the browser’s cache.

Cookies are messages that retrieve custom information when you visit the web page that cookie is from.  For example, when you visit Amazon.com, a cookie might make your account name appear automatically. Cookies do store private information but usually only private information that you give a website. If you want to ensure the browser’s cookies don’t have any of your private information, delete the cookies.

Note:

Some cookies can also cause a web page to display incorrectly or cause your Internet to run slower. If you have cleared the browser’s cache and are still having trouble with the display of a web page or with Internet speed, try clearing the browser’s cookies.

Microsoft Internet Explorer 9

Clearing Browser Cache

  1. Open Internet Explorer.
  2. Navigate to “Tools” > “Delete browsing history…” The Delete Browsing History window opens.
  3. Check “Temporary Internet files.” 
  4. Ensure no other options are checked.
  5. Click “Delete.” The cache is cleared.

Clearing Browser Cookies

  1. Open Internet Explorer.
  2. Navigate to “Tools” > “Delete browsing history…” The Delete Browsing History window opens.
  3. Check “Cookies.”
  4. Ensure no other options are checked.
  5. Click “Delete.” Cookies are cleared.

Mozilla Firefox

Clearing Browser Cache

  1. Open Firefox.
  2. From the “Firefox” menu in the top-left corner, navigate to “History” > “Clear Recent History…” The Clear Recent History window opens.

Note:

If you are using an older version of Firefox, the "Clear Recent History..." option is located under "Tools".

  1. Click the “Details” down arrow.
  2. Check “Cache.”
  3. Ensure no other options are checked.
  4. From “Time range to clear:,” select how far back in time you want Firefox to go in clearing the cache.
  5. Click “Clear Now.” The cache is cleared.

Clearing Browser Cookies

  1. Open Firefox.
  2. From the “Firefox” menu in the top-left corner, navigate to “History” > “Clear Recent History…” The Clear Recent History window opens.
  3. Click the “Details” down arrow.
  4. Check “Cookies”
  5. Ensure no other options are checked.
  6. From “Time range to clear:,” select how far back you want Firefox to go in clearing cookies.
  7. Click “Clear Now.” Cookies are cleared.

Google Chrome

Clearing Browser Cache

  1. Open Chrome.
  2. Click the customize/control icon (three parallel horizontal bars) in the top-right corner.
  3. Click “Settings.”
  4. At the bottom of the page, click “Show advanced settings…”
  5. From the “Privacy” section, click “Clear browsing data…” The Clear Browsing Data window opens.
  6. Check “Empty the cache.”
  7. Ensure no other options are checked. 
  8. From “Obliterate the following items from:,” select how far back you want Chrome to go in clearing the cache.
  9. Click “Clear browsing data.” The cache is cleared.

Clearing Browser Cookies

  1. Open Chrome.
  2. Click the customize/control icon (three parallel horizontal bars) in the top-right corner.
  3. Click “Settings.”
  4. At the bottom of the page, click “Show advanced settings…”
  5. From the “Privacy” section, click “Clear browsing data…” The Clear Browsing Data window opens.
  6. Check “Delete cookies and other site and plug-in data.”
  7. Ensure no other options are checked. 
  8. From “Obliterate the following items from:,” select how far back you want Chrome to go in clearing cookies.
  9. Click “Clear browsing data.” Cookies are cleared.

Apple Safari

Clearing Browser Cache

  1. Open Safari.
  2. Navigate to “Safari” > “Empty Cache.”
  3. Click “Empty.” The cache is cleared.

Clearing Browser Cookies

  1. Open Safari.
  2. Navigate to “Safari” > “Preferences…”
  3. Click the “Privacy” tab.
  4. Click “Remove All Website Data…” A confirmation window opens.
  5. Click “Remove Now.” Cookies are cleared.

 

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