Complaint Resolution at Cedarville University

Cedarville University strives to provide the highest quality educational opportunities available. However, if a conflict does arise, the University will make every effort to resolve your grievances, complaints, or concerns in an expeditious, fair, and amicable manner.

For matters related to Undergraduate Student Life, please go to the Appeal Process.

For matters related to Grade Appeals, please view to Undergraduate Grade Appeal or the Graduate Grade Appeal policy.

For information on resolving other issues, please go to our Seeking Shalom webpage.

Complaint Resolution Contacts by State for Online Programs

Cedarville University's online students residing outside the state of Ohio who would like to file an academic related complaint should follow the above procedures before contacting their home state.

Please try to exhaust all possible avenues of complaint resolution before going outside of the University. However, if a complaint cannot be resolved through Cedarville University’s appeal process, you may file a complaint with the state where you reside. In compliance with federal Department of Education regulations, Cedarville provides a list of state agencies with contact information for each state.

Alabama – https://https://www.ache.edu/wp-content/Sara/StudentComp.pdf

Alaska – https://acpe.alaska.gov/ConsumerProtection

Arizona – https://ppse.az.gov/complaint

Arkansas – http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form

California – https://www.dca.ca.gov/consumers/complaints/oos_students.shtml

Colorado – http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut – https://www.ohe.ct.gov/StudentComplaints.shtml

Delaware – http://attorneygeneral.delaware.gov/fraud/cpu/complaint

District of Columbia – http://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida – https://www.fldoe.org/academics/exceptional-student-edu/dispute-resolution/

Georgia – https://gnpec.georgia.gov/student-resources/student-complaints/ga-sara-student-complaint-rules

Hawaii – http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho – https://boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois – http://complaints.ibhe.org/

Indiana – http://www.in.gov/che/2744.htm

Iowa – https://educate.iowa.gov/higher-ed/student-complaints

Kansas – http://www.kansasregents.org/resources/PDF/Academic_Affairs/3257-ComplaintForm_SARAinstitutions.pdf

Kentucky – http://cpe.ky.gov/campuses/consumer_complaint.html

Louisiana – https://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf

Maine – https://www.maine.gov/doe/learning/highered/sara

Maryland – http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintProcedures.pdf

Massachusetts – http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan – https://www.michigan.gov/leo/-/media/Project/Websites/leo/Documents/WD/Programs_Services/PSS/Post-Secondary_Complaint_Instructions_FINAL_08172023.pdf

Minnesota – http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi – http://www.mississippi.edu/mcca/student_complaint_process.asp

Missouri – http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana – http://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska – https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada – https://cpe.nv.gov/Students/Students_Home/

New Hampshire – https://nc-sara.org/state-portal-entity-contacts

New Jersey – http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Mexico – http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

New York – http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina – https://www.northcarolina.edu/post-secondary-education-complaints/

North Dakota – http://www.ndus.edu/system/state-authorization/

Ohio – https://highered.ohio.gov/students/current-college-students/student-complaints

Oklahoma – http://www.okhighered.org/current-college-students/complaints.shtml

Oregon – https://www.oregon.gov/highered/access/pages/student-complaints.aspx

Pennsylvania – https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Higher%20Education%20Complaint%20Form.pdf

Rhode Island – https://riopc.edu/policies/student-complaint-procedures/

South Carolina – https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Complaint_Procedures_and_Form.pdf

South Dakota – https://www.sdbor.edu/administrative-offices/academics/SD-SARA/documents/ComplaintForm-SD-SARA.pdf

Tennessee – https://nc-sara.org/state-portal-entity-contacts

Texas – https://www.highered.texas.gov/institutional-resources-programs/public-universities-health-related-institutions/other-institutional-resources/state-authorization-reciprocity-agreement-sara/

Utah – https://consumerprotection.utah.gov/complaints.html

Vermont – http://education.vermont.gov/documents/postsecondary-program-complaint-resolution

Virginia – https://www.schev.edu/students/resources/student-complaints

Washington – http://www.wsac.wa.gov/student-complaints

West Virginia – http://www.ago.wv.gov/Pages/consumercomplaint.aspx

Wisconsin – http://www.heab.state.wi.us/dlab/students.html

Wyoming – https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

American Samoa – http://www.amsamoa.edu/institution/bhe.html

Federated States of Micronesia – https://national.doe.fm/

Guam – http://www.guam.gov/index.php?pg=gov_guam_directory

Northern Marianas Islands - https://www.cnmioag.org/publications/1617/

Puerto Rico – http://www.ce.pr.gov/

Republic of Palau – http://www.pnsb.org/

Republic of the Marshall Islands – https://rmiparliament.org/cms/

Virgin Islands – http://dlca.vi.gov/consumeraffairs/