CedarPrint: Wireless Printing FAQ

CedarPrint: Wireless Printing FAQ

What is CedarPrint wireless printing?

Cedarville University’s wireless printing service, called CedarPrint, allows students, faculty, and staff to print from a laptop or other mobile device (e.g., smartphone, tablet, etc.) to a University printer via on-campus print stations.

To view this information in PDF form, please see the CedarPrint Wireless Printing Quick Start Guide.

To print from off-campus or a mobile device, consider using WebPrint. WebPrint is an online tool that enables students to print directly to a CedarPrint station from off-campus or on-campus from a smartphone, tablet, laptop, etc.

How do I set up CedarPrint as a printer on my laptop?

You can automatically install both the Papercut client and the printer on your laptop following a one-time process. See the "CedarPrint: Wireless Set Up" help page for detailed instructions.

How do I print wirelessly from my laptop?

  1. Install the Papercut client on your laptop. (See instructions in the previous section.)
  2. Open the document you would like to print.
  3. Click “Print” in the program you are using.
  4. Choose CedarPrint from the dropdown menu.
  5. When prompted, enter your CedarNet username and password.
  6. The print job notification will open in a pop-up window. Click "Print." The document will be sent to the CedarPrint queue.
  7. Go to any CedarPrint station on campus. (View map of CedarPrint locations.)
  8. Log in to the CedarPrint station by swiping your ID card.
  9. Find your print job in your queue.
  10. Click "Print."

How do I check my CedarPrint queue?

You can check your CedarPrint queue from any computer with Internet access:

  1. Open the Papercut NG Client on your personal computer.
  2. Click "Details."
  3. Type your username and password > Click "Login."
  4. Click "Jobs Pending Release."


To open the Papercut NG Client on Windows 7, click the small "up arrow" on the lower task bar to show hidden icons. When you hover the cursor over the Papercut NG icon, your username and print quota balance will appear.

On a Mac, the "Papercut NG" icon should be in your task bar (dock) as well.

Can I use CedarPrint from a University computer?

Yes. You can print from a University computer to the CedarPrint queue. CedarPrint should already be installed in computer labs and classrooms. Please submit an online IT request if CedarPrint does not display as a printer on a University computer.

Where are the CedarPrint stations located?

There are fifteen CedarPrint stations around campus:
  • Apple Technology Resource Center - commuter lounge
  • Callan Athletic Center - hallway (by the echeck stations)
  • Centennial Library - alcove (by the echeck stations)
  • Center forBiblical and Theological Studies - computer lab (rm 111) *color*
  • Center for Biblical and Theological Studies east - atrium (by the echeck stations)
  • Center for Biblical and Theological Studies west - atrium (across the lobby from the echeck stations)
  • Dixon Ministry Center - lobby (across from the Journalism lab)
  • Dixon Ministry Center - lobby (near Christian Ministries)
  • Engineering and Science building - second floor lobby
  • Health Sciences Center -second floor lobby
  • Milner Business Administration Building - lobby (by the echeck stations)
  • Steven's Student Center - upper level lobby (across from Admissions)
  • Steven's Student Center - lower level hallway (by the game room)
  • Steven's Student Center - lower level by Rinnova Internet Cafe
  • Tyler Digital Communication Center - first floor, rear entrance (by the echeck stations)

View map of CedarPrint locations.

Do the CedarPrint stations work with mobile devices (e.g. smartphones or tablets)?

Yes, through Cedarville's online tool called WebPrint.

Does printing from my laptop affect my print quota?

Yes. When you send a print job to CedarPrint, it is held in a print queue for 24 hours. If you do not release the print job from a CedarPrint release station, it is deleted from the queue, and your print quota is unaffected. However, as soon as the print job is released and printed at a CedarPrint release station, your print quota is reduced accordingly. If the printer is out of toner or the printout is somehow unusable, please submit an online IT request and indicate "Failed Print Job" to request a print quota adjustment.

CedarPrint Troubleshooting

If you experience difficulty with CedarPrint software, the following troubleshooting options may resolve your issue:

  • Make sure your laptop is connected to cu-secure. You cannot wirelessly print unless you are logged into the cu-secure wireless network. CedarPrint will not work with cu-unsecure or cu-guest. For information on how to set up cu-secure, please click the link for the Wireless Connection to CU-Secure help page.
  • Update Java before you install CedarPrint. Download the latest version of Java. This applies to Windows computers only.
  • Open Papercut before you try to print. You cannot print a document wirelessly unless Papercut is running. Make sure you have Papercut open (running in the task bar) before you tell the file to print. This is especially applicable for Mac computers.
  • Restart the University computer. If you are having trouble printing from a University computer, restart the computer to make sure the Papercut agent is installed properly.

If these troubleshooting suggestions do not resolve the issue you are having, please take your laptop to TechStop (north side of the Tyler Digital Communication Center—external glass door facing the Milner Business Administration Building). TechStop is open from 11 am - 4:30 pm, Mondays through Fridays during the academic year and by appointment only during the summer term and over breaks.

If the issue involves a University computer, please submit an online IT request.

Keywords: cedarprint, cedar print, wireless printing, print stations, off campus printing, laptop, printer, CedarPrint station

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