Standardized Support for University Software

Standardized Support for University Software

July 2014

Before you start…

The lists below summarize the support for software provided by information technology. Many of the software packages on CedarNet are placed there to facilitate instruction rather than for use within offices. These lists will give you some idea of which packages we recommend for office use.

Interested in purchasing hardware? See the Standardized Support for University Hardware computer help page.


Please check with us before acquiring additional software. Because of the large amount of software on CedarNet, there is a high risk of incompatibility when adding other software to your computer. There may be significant licensing and technical issues if you want to make the software available on CedarNet.

Full Support (answer questions, resolve issues, research advanced techniques, offer training)

  • Adobe Reader
  • Google Calendar
  • Google Chrome
  • Google Docs
  • Google Forms
  • Google Mail
  • Google Sites
  • MicroGrade
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word
  • Mozilla Firefox
  • Moodle (access issues)
  • Raiser's Edge
  • Redwood (Elucian Colleague)

Limited Support (answer basic questions, research simple issues)

  • Adobe Acrobat Professional
  • Adobe Dreamweaver
  • Adobe InDesign
  • Adobe Photoshop
  • Apple Safari
  • Microsoft Access
  • Microsoft Outlook
  • SPSS

Minimal Support (i.e., IT will make sure the program starts)

Information technology (IT) offers minimal support for all of the other software provided on CedarNet that is not listed on this page. 

Support for Software Purchased by Departments or Individuals

We will do what we can to help you get this kind of software running if the software has a clear business or instructional purpose. However, we must give priority to software that is already provided on CedarNet. Be aware, also, that some software is sold for use on one computer only and cannot be placed on CedarNet without special licensing arrangements.

Software as a Service

Software as a service, or hosted software, allows users to access software through an Internet provider. Generally, the organization who hosts the software provides access to users for a reasonable, monthly charge. Since the host organization automatically updates the software, users will always have access to the latest version of the software.

Keywords: policy, policies, software support, supported software, assistance, help, soft ware, accordion, getting started

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