Troubleshoot ALEKS Access
Some Cedarville University math courses use ALEKS, an online algebra tutorial/learning site. Any University-owned computer will meet the minimum hardware requirements of the program. The minimum software requirements for ALEKS include Java Run-time Environment and the ALEKS plug-ins, both available on a University-owned computer.
Sometimes the web page will freeze while a user is logging in. Usually this problem occurs while ALEKS is detecting and/or installing its plugins. The web page displays a document icon with a red X, indicating that it cannot initialize the proper Java components.
To resolve this issue, follow these instructions.
Verify the Java Installation
You must be logged in as a local Administrator to verify the Java installation.
- Navigate to http://www.java.com.
- Click "Do I have Java?"
If there is a problem with the Java installation, you will see links that will help you resolve the issue.
Run the ALEKS Program to Install Plug-ins
- Navigate to http://www.aleks.com
- Log in to ALEKS.
- Click "Allow" in the message at the top of the page indicating that ALEKS needs to install an Active X control.
- You should be allowed access to the site after these processes are finished.
- Log out of ALEKS and restart windows.
- Log in to ALEKS again. If you are asked to install the Active X control again, click "Allow...."
Clear Your Cached Internet Files
If the same problem still occurs, follow these steps to clear your cached Internet files:
- In Internet Explorer, Click [Tools] from the menu > Select "Internet Options."
- Under the "General" tab > "Browsing history" > Click [Delete].
- Click [Delete all...] > Click [OK].
- Close and then reopen Internet Explorer.
- Log in to ALEKS again.
If you still cannot complete the login process, submit a service request (ITR).