Guestology for Cedarville Events
Learn how to apply the "Guestology" philosophy to your next Cedarville event by shifting your focus from logistics to understanding and meeting the needs and feelings of your attendees. This approach ensures every program you host creates a meaningful impact and drives the intentional responses you want to see from your guests.
0:00 – Introduction: Why we forget that people are the key to events
0:20 – Defining "Guestology": The Disney-inspired philosophy of service
1:05 – Understanding Your Guest: Identifying needs, wants, and attitudes
1:59 – The Three Core Questions: How should guests think, feel, and respond?
2:49 – Summary: Knowing your guest so you can truly serve them